No matter when or where, you can log on to Hang Seng Personal e-Banking via your smartphone or computer to enjoy one-stop online banking services. Register now to manage your finances and enjoy various bank offers at your fingertips.
A currency-linked investment product with 100% capital protection at maturity, and possibility of enjoying higher potential return [2]
Potential to exchange up to 10 different linked currencies at a more preferable rate than spot rate [2]
An equity-linked structured product with potential to receive return based on performance of linked equities [2]
FX And Precious Metal Margin TradingTrade at a leverage ratio up to 15 times. Buy & sell foreign currencies and precious metal with trading spread as low as 6 basis points [2]
FX2 - FX and Precious Metal TradingTrade as low as HKD 5,000. Buy & sell foreign currencies and precious metal amid market ups and downs to capture investment opportunity [2]
Other investment servicesView card balance, transaction history, credit limit, rewards, etc. and complete card repayment, increase card limit and other major card management features
Existing customers can apply credit card easily with most of their personal information prefilled after logon
Apply loan (or find suitable product with “Find your solution”), submit documents, enquire application status and accept loan (if applicable)
View your mortgage loan account and balance, apply for mortgage terms amendment and early settlement for your mortgage loan
Find suitable mortgage product with “Find your solution”; instant valuation, mortgage calculator, quick application form and documents submission
Provide the retirement, wealth and death benefit reference based on your information, check your coverage and manage your policies
View account balance/return, contribution/transaction history, fund performance, e-Statement/e-Advice and change investment allocation
Services available on different platforms may vary, please login to our platforms for details. Read Symbols for different platforms
Please visit our website at www.hangseng.com, select “Logon” on the top right and then click “Register e-Banking” with instructions to be followed. Account Number, Phone PIN / ATM PIN and HKID / Passport / Identification Document number (e.g. Exit/Entry Permit for Travelling to and from Hong Kong and Macau) will be required to complete the activation process.
Please note that if we don't have your mobile number and email address in our record, you can't continue the service registration. Please also keep your mobile number and email address in our bank record accurate and up-to-date, so you can log on smoothly in the future.
What can I do if I forgot my Personal e-Banking password?Please visit Personal e-Banking log on page, input your username and select "Continue" > "Forgot your password?".
You can follow the instruction to reset your password online right away. If there is anything that you cannot provide to complete the online reset process (e.g. forgot the answer to your Security Question), you will be asked to activate the new password by calling our Customer Service Hotline or visit any of our branches after setting it up.
How do I activate the Mobile Security Key on my mobile device?Once you have downloaded Hang Seng Personal Banking mobile app on your mobile device, you can log on and follow verification steps on-screen to activate Mobile Security Key.
Please note that you need to have valid and up-to-date personal information in our records (such as mobile phone number, email address and date of birth) in order to activate the Mobile Security Key. More details
FPS (Faster Payment System) is a real-time payment platform which allows you to transfer fund anytime with your mobile number, email address and FPS identifier. More about FPS
How to pay merchants online?You can log on to Personal e-Banking and select “Transfer & Pay" > "Bills Payment" > "Pay Bills". Pay now
If you are making payments to merchants under the categories of Banking and Credit Card Services, Brokers, Other Financial Institutions and Sports and Leisure, you are required to register the respective bill account number(s) by submitting the Registration Form, then return it to any branches in person or by mail.
If you are making payments to e-Merchants: you will need a Security Device / Mobile Security Key and you are required to maintain a valid mobile number for receiving SMS alert. That is any local 8-digit mobile number that begins with "4", "5", "6", "7", "8" or "9" or overseas mobile number with country code specified, such as 8613510123456 for a China mobile number.
